Refunds & Cancellations

Refunds & Cancellations

Retail Guests – Refunds and cancellations by guests are limited to 24hrs prior to departure with the exception of Vallea Lumina. The experience of Vallea Lumina is comparable to a concert or an entrance to the cinema. If you can not be present for your showtime, we cannot make any refunds or changes.The Adventure Group reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control. If your tour is cancelled by The Adventure Group, you will be issued a full refund. Due to new COVID-19 measures, if you are experiencing any COVID-19 symptoms we will move you to a new date and time or provide a full refund.

 

Cancellation Protection allows you to cancel your tour and receive a full refund on the value of the tour until 1 hour before your departure time, no questions asked. It will also allow you one opportunity to reschedule your tour to any future tour time with availability. Cancelation protection must be purchased for each guest on the booking.
If you purchase Cancellation Protection and do not show up for your tour without notifying us 1 hour before your departure you will be charged for the value of your tour.

 

Group & Special Events Policy – For group bookings, guaranteed numbers are required 14 days in advance of the tour. Any changes or cancellations made within 14 days of the activity are subject to a 100% charge. The Adventure Group reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control.