Frequently Asked Questions

Have a question?

We have an answer!

 

Take a scroll through and learn everything you need to know before heading out on tour.

Plan Your Visit

  • Opening Hours

    Daytime Activities Start at 9:00am Daily

    For 9:00am tours, check in starts at 8:45am.
    Tours run throughout the day.

    The Basecamp and Day-Ticket activities are open from 9:00 AM until it starts to get dark.
    In winter, we may close as early as 3:00 PM.
    In summer, closing time is 6:00 PM

    Vallea Lumina Starts Nightly After Sunset

    In the summer, with the days being longer, the first tour of the evening can start as late at 10:00pm.

    In the winter, with the days being shorter, the first tour of the evening can start as early as 5:00pm.

    For more information and current tour times, please visit vallealumina.com

  • Location

    Basecamp

    The Adventure Group basecamp where all the activities take place is located in Whistler at Sixteen Mile Creek Forest Service Road, Whistler, BC

    Booking Office

    The booking office is located in Whistler Village at 211 – 4293 Mountain Square, Whistler, (next to Rocky mountain chocolate).

  • How to get to TAG Whistler

    Free Shuttle

    We are offering a Free Shuttle service to the basecamp, departing from the Gateway Loop in Whistler Village.
    You can also go by taxi or car, please be aware that the paid parking is limited so whenever possible, we recommend the shuttle or a taxi!

    Visit our transport page for more information and directions.

  • When should I arrive?

    Guided tours

    Please arrive 15–30 minutes before your scheduled tour for check-in, gear fitting and a safety orientation.
     
    However, all Day-Ticket activities are included with guided tours, so we highly recommend arriving early and/or staying after your tour to make the most of your visit. Plan for approximately 2-4 hours extra to enjoy all the included activities.
     

    Vallea Lumina

    You can arrive at your booked tour time, but please try to arrive 10–15 minutes early if possible.

    Day-Ticket

    You can arrive anytime throughout the day, but we strongly recommend arriving early to ensure you have enough time to enjoy all included activities.

    Some activities require a specific time slot, so arriving earlier gives you flexibility and ensures you won’t miss anything.

    To complete all activities included in your Day-Ticket, we recommend arriving by 11:00 AM at the latest.

  • What can I do before arrival to speed up Check-in?

    To make check-in smoother, please complete your waiver prior to arrival. You can find it in your confirmation email.

  • Can I combine multiple activities in one day?

    Yes! You can combine activities as long as there is at least a 30-minute gap between the tours. Please let us know upon arrival.

    Also, don’t forget your included Day-Ticket activities!

  • Do you offer group, family, or corporate events?

    Yes. we offer special events for groups and custom event packages. Please visit the Groups Page for more information and Contact us for details.

Activities

  • What is included in a Day-ticket?

    The Day Ticket includes Vallea Lumina and activities such as Axe Throwing, Lower Ziplines, Flora & Fauna Trail, the Playzone and free shuttle available year-round.
    Summer: Additional activities include Aerial Obstacle Course, Slacklining, Wiffle Golf and Ancient Cedar Hike & Safari Nature Drive.
    Winter: Explore the Flora & Fauna Trail on Snowshoes.

    Note: We operate rain or shine, but the seasonal transition is decided by weather conditions. Please check the individual activity pages for the latest updates and current offerings.

  • What guided tours do TAG offer?

    Winter Guided Tours

    Experience premium guided tours with our expert guides. In winter, choose from Superfly Ziplines, Snowshoeing, or Snowmobiling (three different tour types to accommodate all skill levels and families).

    Please note: The day-ticket activities are included when booking a guided tour.

    Summer Guided Tours

    During summer, our expert guides can take you on premium guided tours including Superfly Ziplines, Whitewater Rafting and Side-by-Sides (two different tours to accommodate all levels).

  • How many people are there per tour?

    Snowshoeing: 10 people per guide

    Snowmobile: 5 machines per guide

    Side by Sides: 5 machines per guide

    Superfly Zipline: 10 guests per 2 guides

    White Water Rafting: 6 people per guide in a raft

  • What time of year is each activity available?

    At TAG, we offer adventures all year round. We always strive to operate activities whenever it is safe to do so, but seasonal transitions may depend on weather conditions.

    Vallea Lumina: Year round, however the course changes between the seasons.
    In the summer (approximately May-Oct), there is a 1.5km long trail that includes a steep staircase with about 120 stair steps.
    During winter (approximately Nov-Apr) the trail is 1km long and does not include the steep stair section to allow for snow removal.

    Superfly Zipline: Year round, in rain, sun and snow.

    Snowmobiling Tours: Approximately December to April depending on snow conditions.

    Snowshoe Tours: Approximately December to April depending on snow conditions.

    Side by Side Tours: Approximately May to November, when the roads are not frozen. They operate rain or shine—and they’re actually even more fun in the rain!

    Wedge Whitewater Rafting: Approximately June to August, when it’s warm enough and the rapids aren’t too strong.

    Day-ticket: Operates year round with variations of activities depending on season.

  • How long are the different activities?

    Day-ticket: 2-10 Hours depending on season and how many activities you decide to do.

    Superfly Ziplines: 2.5 Hours

    Snowmobile Adventures: 2 to 2.5 Hours

    Snowshoe Adventure: 3 Hours

    Side by Side Adventure: 2 to 2.5 Hours

    Wedge Whitewater Rafting: 2.5 Hours

    Vallea Lumina: 30 to 60 Minutes

  • Activity Requirements

    SIDE BY SIDE & SNOWMOBILE:
    To drive a Side by Side or Snowmobile we require you to be over the age of 16 with either a full or novice drivers license. Your driver’s license needs to be presented at the time of check-in (original documents/cards only, copies will not be accepted). Passengers must be 6+ years or older to participate on our Side by Side and Snowmobile adventures and 13+ to participate in the Backcountry Snowmobile adventure.

     

    SNOWSHOE TOUR:

    All guests must be comfortable and physically able to hike 3 to 5km in the snow. Minimum guest age is 8 years old.

     

    SUPERFLY ZIPLINES & AERIAL OBSTACLE COURSE:
    Kids must be 6+ years or older and all guests must weigh between 60-250 lbs (27 – 113 kgs).

     

    WHITE WATER RAFTING:
    Minimum weight for the tour is 90 lbs (41 kgs) in high water and 80 lbs (36 kgs) in low water.

  • Are the activities suitable for children?

    Most activities are suitable for beginners and children aged 6 and up, provided participants meet the specific requirements.
    Please note: Snowshoeing is for 8 years old and up and Axe Throwing is for 13 years and up.

  • Can I take photos during the activities?

    You can use your phone/camera at own risk as long as you are following the safety rules.
    Please note: No drones allowed.

Basecamp Amenities

  • Do you offer Food & Beverage?

    Basecamp Café

    Refuel while you adventure at our on-site café, offering snacks, meals, and beverages.
    Complimentary drinking water is also available.

    Please note: bringing your own food is not allowed.

  • Are there washrooms at basecamp?

    There are washrooms facilities for guests to use at Basecamp, please use them before your adventure as there are no facilities available on trail.
    Unfortunately, we do not have showers.

  • Are there warming huts at basecamp?

    Relax and warm up between Adventures in our warming hut opened year round. We do also have tables outside for warm summer days and during winter there are fire pits to heat up around.

  • Can I store my personal belongings somewhere?

    Yes, we offer secure lockers at Basecamp, and locks are provided.

  • Are pets allowed?

    Pets are welcome at Basecamp, but must be kept on a leash. They are not permitted on trails, Vallea Lumina, or guided tours.

  • Are your facilities accessible?

    Yes! We welcome guests of all abilities and offering two accessible zipline lines (Z1 & Z2) as part of our premium experience.
    Please note that the basecamp has gravel surfaces, which may affect mobility for some visitors.

    We’re happy to discuss your specific requirements and explore the best options for you. Please reach out to us for more details, including information about the Access2Card companion ticket.

What To Bring & Wear

  • What should I bring?

    – Water bottle
    – Any life saving medication you may need
    – Phones, Cameras and GoPros welcome – just at your own risk
    – Ski goggles if you have a pair
    – A valid drivers license if you are wanting to drive a Snowmobile or Side by Side
    – Sense of Adventure!

  • What should I wear?

    Dress for the Weather!

    Dress in functional clothing suitable for weather and closed toe shoes are required!

    In the winter, we recommend:

    – Warm Layers with a waterproof outer layer – like you’re going skiing!
    – Warm socks, gloves, tuques/beanies, and neck warmers
    – Warm waterproof winter boots

    In the summer, we recommend:
    – Wear appropriate clothing for the weather conditions.
    – Activewear and waterproof layers such as a shell jacket and pant in the event of inclement weather.
    – Close-toe shoes are required=

  • What gear is provided?

    Side-by-Side Tours: Helmets and Googles are provided.
    We also have a limited selection of Rain Jackets, Rain Pants (not insulated) and Rain boots. Make sure to arrive in time if you would like to borrow any outer wear.

    Superfly Zipline: Helmets

    White Water Rafting: Wetsuits and booties, and life jackets are provided.

    Snowmobile Tours: Helmets and Goggles.

  • What can I not bring?

    – No Drones – sorry!
    – No Food, don’t worry! We have a café on site.
    – No Alcohol, Drugs, Cigarettes or Vapes
    – No Umbrellas at Vallea Lumina
    – Anything that would prefer to not lose or drop like keys or wallets are best kept in a secure locker at Basecamp
    – Anything that you would rather not have break or get dirty
    – No Bad Vibes

  • Is there a lost and found?

    Yes, if you have lost an item, please contact Guest Services and we will be happy to help.

Booking & Cancellations

  • Do I need to book in advance?

    Yes, you do need a booking before showing up. We strongly recommend booking early, especially on weekends and holidays, as tours often sell out.

  • Can I reschedule or cancel my reservation?

    Bookings can be cancelled for a full refund or rescheduled 24 hours before your tour starts.

  • What happens if the weather is bad?

    Most activities run in all weather conditions; however, safety is our number one priority. The Adventure Group reserves the right to cancel tours due to inclement weather, insufficient bookings, or events beyond our control.

    If safety is affected, we will contact you and offer a full refund, credit, or rescheduling options.