FAQs

General FAQs

  • Where is Basecamp?

    Basecamp is located at Cougar Mountain, 10 minutes north of Whistler Village.

    See more information about Our Basecamp.

     

  • How do I get to Basecamp?

    New for Winter 2022/2023 we will be offering transportation to and from the village. Should you prefer to drive, we do have free parking at base.

    See more information about Our Basecamp.

  • Weed is legal now, can I be high on tour?

    All of our activities are drug and alcohol free. You will be refused entry on your arrival if any of our team suspects drug or alcohol use.

  • Can I store my stuff while on tour?

    We have lockers at base camp and they are free to use.

  • Should I bring my medicine with me?

    If it’s something you think you will need or something you take regularly like an inhaler, EPI pen, nitroglycerin, etc – absolutely! Please make your guide aware as the tour begins.

  • Can I get a discount if I do more than one tour?

    Absolutely, check out our combo tours and their discounts here.

  • Should I bring food?

    Feel free to bring your own food and drinks, and we also have a cafe at Basecamp with snacks and non-alcoholic beverages.

  • Do I have to pay now or can I pay a deposit?

    Full payment is due at the time of booking. All reservations are 100% non-refundable within 24 hrs of departure. The Adventure Group reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control. If your tour is cancelled by The Adventure Group, you will be issued a full refund.

  • Should I arrive early?

    We do ask that all guests arrive to Cougar Mountain Basecamp a minimum of 15 minutes before their tour time.

  • Are all of your tours guided?

    All of our daytime activities will include best in class guiding to ensure maximum good times.

Superfly FAQs

  • What makes Superfly different from other ziplines that I’ve done?

    The big differences you’ll notice will be our harness technology that keeps you locked in place facing forward and the untouched beauty of our backcountry wilderness location. Our course also permits people to fly 2 at a time, so you can soar through the air with a member from your party. The Adventure Group reserves the right to close lines, so we do not guarantee you will be able to fly side-by-side on every line. 

  • How long will the tour take?

    It depends on how large your group is but generally between 1h45m – 2h30m.

  • Can I bring my phone?

    Absolutely, the pictures from the tour will be epic. Hang on tight for mid zipline photos – it gets breezy up there!

  • How high / long / fast are the ziplines?

    The highest is 200m in the air, the longest spans 1.3km, and we’ve clocked a guide going over 120km/h!

     

  • How do I stop?

    We have an automated braking system. Your guides will teach you the correct landing position to be in during a safety demonstration before the tour begins.

  • Can I go tandem with my child or friend?

    All of our ziplines will have you side by side with your friend or family member on separate ziplines. We cannot attach your child or friend or anything else to you while you zipline.

     

  • Do you have any restrictions on who can join?

    Guests must weigh between 60 – 250 pounds and be 7 years old or over and we have no flexibility in this policy.

Vallea Lumina FAQs

  • Do we absolutely have to book in advance or can we buy tickets on-site?

    We strongly recommend that you book your tickets online, ahead of time, in order to reserve your desired start time.

  • What do I do with my ticket?

    Please have your ticket ready on your smart device or printed to present at the venue.

     

  • When and where should I show up for the experience?

    Please arrive at the venue at your designated showtime. Follow Google Maps or Waze to Cougar Mountain Road, Whistler BC just a 10 minute drive from Whistler village. There is complimentary parking at the venue.

     

  • What happens in case of bad weather?

    Summer – The experience still takes place even in the rain; be sure to bring a rain jacket, umbrellas are not allowed as it may affect the viewing experience of other guests. We may cancel due to thunder or lightning storms but will give notice and re-book where possible.

    Winter – The experience still takes place even in the rain and snow; be sure to dress for the weather, with warm waterproof layers. Wear appropriate winter footwear for example insulated winter boots, gloves, scarves and toques recommended. Snowshoes and umbrellas are not permitted.

  • What are your operating hours?

    The winter journey is open November – April. The summer journey is open June – October.

  • Do you have group rates?

    To enquire about groups of 20 or more adults, please email groups@tagwhistler.com.

  • How much walking is involved, and how long should I schedule for the experience?

    Summer –The pathway is 1.5 km of undulating trail and takes between 50 minutes to 80 minutes to complete depending on each visitor..

    Winter – The pathway is 1km of mostly levelled and flat trail and takes between 40 minutes to 60 minutes to complete depending on each visitor.

  • Would this experience be suggested for children, elderly people or for people with reduced mobility?

    Summer – The entire experience takes place outside within a trail network which is partially levelled but not asphalted. These paths are not recommended for people with reduced mobility since they consist of several steep staircases, that are both up and down. Using a baby carrier is recommended and strollers are not permitted including the off-road/sports models.

    Winter – The trail is mostly flat with one staircase, however trail conditions will vary depending on the weather so snow and ice may be possible.

  • Is the parking free?

    There is complimentary parking at the venue. Please arrive at the venue at your designated showtime. Follow Google Maps or Waze to Cougar Mountain Road, Whistler BC just a 10 minute drive from Whistler village.

  • Is there transportation to the venue?

    We do offer transportation for a limited amount of tickets per showtime. In the booking window, please select ‘Adults or Youth with Transportation’ if this option is not available, we have sold out for that showtime. Please choose another day or time. Or choose a regular ticket without transportation and park at our complimentary parking lot at Cougar Mountain Basecamp.Please be advised children under 9 years old and 4’9″ that use car/booster seats cannot take the shuttle.

  • What happens if I show up late?

    You will be able to enter the site even if you are late, however you may be delayed if other showtimes are sold out. Please note that entry will not be permitted prior to your reserved start time if you arrive earlier and if you arrive after the last showtime of the night you will be turned away.

  • If we cannot make our showtime, can we postpone our visit to a later date or get a refund?

    The experience of Vallea Lumina is comparable to a concert or an entrance to the cinema. If you can not be present for your showtime, we cannot make any refunds or changes. However, due to new COVID-19 measures, if you are experiencing any COVID-19 symptoms we will move you to a new date and time or provide a full refund. For a complete list of new COVID-19 procedures, please visit tagwhistler.com/covid19.

  • Are pets allowed?

    Pets are not permitted on site.

  • What shoes should I wear?

    Summer – Closed toe shoes are recommended, high heeled shoes or boots are not advised.

    Winter – Insulated winter footwear with sole tread appropriate for snow and ice. Snowshoes are not permitted. Yaktrax, microspikes or crampons are permitted but not required.

  • Can I take pictures and videos?

    Yes! However, flash photography is not permitted. We’d love to see photos and videos of your time at Vallea Lumina, please tag us on social media: @tagwhistler | #TagWhistler. | #ValleaLumina.

  • Are restrooms available at the entrance or during the journey?

    Restrooms are available at the venue before you begin the experience as well as after you complete it.

  • Is it possible to eat on site?

    The Cougar Cafe, our on-site snack bar, will allow you to discover several local product flavors and is located at the entrance area.

  • Is there alcohol for sale on site?

    The Adventure Group has a strict zero tolerance alcohol and drug policy for all activities including Vallea Lumina.

     

  • Is there strobe lighting effects during the show?

    Strobe lighting effects are used during this show. Guests that may suffer from epilepsy or are affected by visual light stimulation effects are advised to contact the ranger staff prior to embarking on the walk.

  • Are there any tickets left with transportation? I can’t find any online?

    Tickets with transportation are limited and are usually the first to sell. If you can’t see an option with transportation, it is sold out.

     

  • Can I go around twice?

    One lap per ticket, if you’d like to go again please ask a Ranger if there is time left in the evening to purchase a second ticket.

  • Can I take food & drinks with me?

    Absolutely! We also have a cafe on site that will sell baked goods as well as hot drinks.

     

  • Can I take a beer with me?

    All of our activities are drug and alcohol free. You will be refused entry on your arrival if any of our team suspects drug or alcohol use.

     

Aerial Obstacle Course FAQs

  • How hard is the course?

    Difficulty is subjective, and largely based on each individual’s fitness, experience and ability. We have a total of five sections, all with varying difficulty. Our first is the green section, which is the easiest of the 5. As you go through the course, from green to blue, to black, to double black and then red to finish, it gradually gets more challenging. The most difficult parts of the course are located in the double black, but there are always options to skip the really hard parts if you need!

  • How long does the tour take?

    This almost completely depends on you! Some guests love to challenge themselves and try to get through the course as fast as possible; some like to take their time. Some find the course easy; some find it hard. Basically, there is no set time that people usually finish, but whenever you do is fine with us! All of our activities are challenge by choice, which means if you want to come down early, we are never going to force you to continue, and there are multiple exit points stationed throughout the course if you need to come down or don’t want to continue!

  • What should I wear?

    The Aerial Obstacle Course is physical! Wear something comfy that you would be happy working out in, and also make sure you bring a waterproof layer as the weather has a mind of its own a lot of the time, and our tour is going ahead come rain, come shine! We would also highly recommend that you bring gloves as we do not provide any here (either climbing, biking or padded gloves if you have them).

  • My kid can reach 140cm while jumping and are really capable, can you make an exception?

    We have no flexibility in our safety policies, we’ll look forward to seeing them next year!

  • Are there ziplines?

    Yes, but they are nothing like Superfly Ziplines.

     

  • Am I attached to the course at all times?

    Anytime you’re more than 1 foot off of the ground you’ll be attached to the course. We use a harness technology that makes it impossible for you to fall out of the course.

     

  • I booked the Fly & Climb Combo, does that mean I’m doing the full course?

    Plan for a lot of fun because you’re in for the full course.

     

RZR FAQs

  • Do we have to wear a helmet?

    It is mandatory for all RZR guests to wear a Department of Transport Safety approved Full Faced Helmet while on tour.

  • Can I bring my own helmet?

    If it is a full face DOT/SNELL approved helmet that is less than 5 years old and passes our guides inspection you can wear your own helmet.

     

  • How fast can I drive?

    Our trail maximum is 40km/h however the trail network is so rocky, bumpy and fun that at times 20km/h will feel fast!

     

  • Can we stop to take photos?

    Our guides are also great photographers and will stop the tour at the most breathtaking locations for photos.

  • What should I wear?

    Dress for the weather in clothes that can get dirty. If it hasn’t rained in a while, be ready to get dusty. If it’s raining, be ready to get muddy and you’re in for a treat!

     

  • Can I bring my own goggles?

    Absolutely!

     

  • Do the tours go on different trails and to different places?

    The beginner tour will take place mostly on deactivated forestry service roads. The intermediate tour will feature more challenging single track terrain including rock crawling. Both tours go to epic scenic viewpoints, but they take different ways to get there.

     

  • Can I bring my kids on a RZR tour?

    If your kids are 4ft tall, and can fit our XXS helmets, you can show them what a good driver you are. We have an XXS helmet in our Whistler Sales Office if you would like to try it on before booking the tour.

     

  • Can I bring a digital copy of my driver’s or learner’s license?

    We require the original to be presented at check in.

  • Can I bring a foreign driver’s or learner’s license?

    If you haven’t had the time to get a Canadian license on your vacation we’ll be happy to approve of your license from your home country.

     

Snowmobile FAQs

  • What should I wear?

    Dress for the weather! Winter is cold, so if you have ski gear, make sure you wear it. If you don’t, dress as warmly as you can, and make sure your gear is waterproof. If you have your own goggles, bring them along, and make sure you don’t forget your gloves. We would also highly recommend bringing a facial covering or a neck warmer to keep yourself extra toasty in the cold winter conditions.

  • What are the trails like?

    Our tours operate on 33km of open trails. The majority of our trails are groomed regularly, but the trail conditions can vary massively. We have some challenging and fun single tracks that we can head down for single riders, and plenty of incredible viewpoints that we will stop at in order to get those crucial Insta shots!

     

  • Which difficulty level should I choose?

    We offer both beginner and intermediate tours. If you have never been on a snowmobile before, book onto the beginner tour. Beginner does not mean slow! Some of the quickest tours we have ever taken out were beginner tours – but we do like to keep first timers together. If you have been on one of our snowmobile tours before, have done a similar tour elsewhere, or have any experience driving a snowmobile, book intermediate.

  • Do I need a license to drive?

    Yes, you do. To drive one of our snowmobiles, we require you to be over the age of 16 and have a valid learners license at least. Make sure you bring your license with you, as Guest Services will need to see it before you head out on tour.

     

  • Can my kids drive?

    Yes, they can! Make sure you book onto the Family Tour, and we will take you and your family out to an open area called ‘the playground’. This is where we keep our Mini Z’s, which are perfect for kids to get a taste of what it’s like to shred through the snow out on our tours! At the playground, the kids can rip around on the Mini Z’s while you get your all-important Insta shots or Christmas card photos for the family!

  • Can we change drivers mid tour?

    Not while the snowmobile is in motion! The tour does have a few pre-planned stops at amazing viewpoints and if you both have valid driver’s or learner’s permits then you can switch every time the machine is stopped.

     

  • Do you have winter jackets / pants / gloves that we can use?

    We have a few ‘emergency the airlines lost all my luggage’ pieces of clothing that you can use but chances are high they might already be in use, or that they won’t fit very well and that they will look terrible in photos.

     

Rafting FAQs

  • Do you have towels?

    No, you will need to bring your own.

     

  • Is the Green River rough and is it suitable for my child or grandparent?

    The Green River features mostly Class 2 and a few Class 3 rapids presented in a way where they are suitable for all ability levels.

     

  • What is low water and high water? How can I check in advance?

    The Green River’s flow comes from Green Lake which is fed by all of the mountains surrounding the northern part of Whistler. Generally in May & June every day is a high water day. In July, August & September most days are low water days however a significant rain event or a heatwave might change this. The flow changes every second and we are unable to predict with 100% certainty what will be a high water or low water day far in advance. Just give us a call and we can check with our rafting team to see what it’s currently like on the river.

     

  • I have a family of 12, can they all fit on a raft?

    They could but it wouldn’t float very well. We put up to 6 guests on a raft at the most.

     

  • Do you have showers?

    We have a lake and a river but no showers.

     

  • What if I can’t swim?

    Our team of highly trained rafting professionals are ready to assist you in the highly unlikely but very possible event of you ending up in the water.

     

  • Why are the guides so good looking?

    Mostly genetics.

     

Snowshoe FAQs

  • Do we need our own snowshoes?

    We will provide you with snowshoes.

     

  • Can I bring my own snowshoes?

    Please do! Our guides will need to approve them for use before the tour.

     

  • Is any food provided? Can I bring my own food in a backpack?

    The longer Ancient Cedars Tour will include a stop for a snack and hot chocolate. If you get hungry often, feel free to bring food. The guides might ask to sample some for… safety reasons 🙂

  • Why is my tour tentative?

    We need two guests for the tour to run, if your tour is tentative you’re currently the only one booked and we are waiting for your new best friend to join you before confirming the tour.